They say a man’s best friend is his dog.
However, Horn and Hank can count now the Truck Country staff among their circle of friends after a late June maintenance visit.
Just weeks into his first driving job, he was piloting his 2007 Freightliner Century from its home base in Bemidji, Minn. to Texas when he started to experience issues with his engine misfiring when he shifted.
After delivering a load to Cresco, an official with First City Express, the company for which Horn drives, recommended he take a detour to the Truck Country location in nearby Decorah.
While Truck Country service technicians took great care in the diagnosing the cause of the engine misfires, as well as correcting other unrelated issues the truck was experiencing, it was the “genuine concern” and treatment extended to Horn and his canine companion that stood out, the driver said.
“It was personable,” Horn recalled of his experience. “That is hard to come by these days.”
Horn said his positive experience at Truck Country started shortly after arriving at the Decorah location.
Horn said he figured Hank was not invited inside the building, so the pair took refuge in the empty trailer they were pulling. However, soon thereafter, Parts & Service Manager Darin Bohr personally invited the pair into the driver’s lounge.
“Darin said, ‘He’s welcome inside, too,’” Horn said of Hank.
Hank soon found himself not only in the driver’s lounge, but making the rounds of the building as he garnered all of the attention he could handle from the Truck Country staff, while Horn tended to other matters.
The hospitality of the Decorah staff only continued as the day progressed. As it became apparent the truck would require an overnight stay to be repaired and as concerned staff members departed for the day, Horn received offers to provide him with a ride to downtown so he could enjoy a meal. Technicians also parked his truck in the parking lot so he could sleep in the truck and spare him the expense of a hotel room.
“When I left there I thought, ‘How could have this turned out any better?’” Horn said. “The service was great, but just how welcoming everyone was (was better).”
For the Decorah staff’s efforts, Horn said the Truck Country family has added a loyal customer to its ranks.