In the trucking business, we know more time on the road means more money in your pocket. However, when the occasion arises thatyour truck must go into the shop, you should expect the best possible experience.
That is where Truck Country stands out among the rest.
Truck Country’s family of dealerships is among 95 dealers designated as Daimler Trucks North America’s Elite Support Certified. As Elite Support-certified, Truck Country offers rapid diagnostics, consistent communication and exceptional service.
Elite Support certification is a collaborative effort between Daimler and its truck dealers that focuses on improving the customer’s experience during times they find themselves off of the road, and in the shop.
To become Elite Support Certified, Truck Country locationswere required to demonstrate proficiency in areas, such as service and parts processes, technical and operational training and customer amenities.
Some of the steps taken to become Elite Support Certified include:
- Self-assessment by the dealership Change ManagementTeam
- Two-day Elite Support boot camp
- Three-day Continuous Improvement Coordinator course
- Completion of all Elite Support requirements by dealerships (currently 127 standards)
- Validation of standards by an independent company
On average, certification takes seven months to complete. Uponcertification, dealers are required to complete quarterly continuous improvement events and monthly audits, along with monthly metric training.
At Truck Country, we know time in our shop is lost time on the road. But when the time comes to bring your truck in for maintenance or repairs, let Truck Country show you the Elite difference.