Elite Support Difference
Express Assessment is the commitment to provide a preliminary assessment and communication to the customer within 2 hours of arrival.
Key Components of Express Assessment
- Preliminary assessment within 2 hours of arrival is our goal to allow the customer to make an informed business decision.
- Initial communication should include
- What repair(s) are needed
- When repairs will be complete
- How much repairs will cost
- If what, when, & how much is not known at the 2 hour mark, communication will include:
- What diagnosis & information is known at that time, giving the customer as much detail as possible
- When full diagnosis with What, When, and How Much will be communicated
Availability
- Available during open hours, all shifts
- Every Customer, Every Time
- All vehicles requiring diagnosis
- All operations (not just mission disabling)
- All vehicle makes and types
- All customer types
- All labor types
Measuring Improvement
Express Assessment is measured and tracked for continuous improvement
Buzznerd Trucks